All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
German Native Dispatch: All UEME products are stocked in our German warehouse and shipped directly from the heart of Germany. As a professional local operation, we guarantee fast and reliable delivery. With abundant inventory, your orders will be dispatched without delay, reaching you in no time.Moreover, we're delighted to offer free shipping on all orders within Germany, ensuring you enjoy cost-effective and efficient service.
EU-wide Delivery: All UEME products stocked in our German warehouse serve as a central hub for seamless distribution across the EU. While we ensure swift and reliable dispatch directly from Germany, please note that additional shipping fees will be applied to destinations in EU countries other than Germany.
Shipping Options
Country
Delivery Day
Price
Express DHL
Germany
1-5 days
Free
Express DHL
Poland,Czech Republic
3-10 days
17€
Express DHL
Switzerland, France, Austria,Netherlands,Belgium
3-10 days
21€
NOTE: We are not responsible for shipping carrier delays.
If you need any assistance with your order, please contact us ( support@ueme.online ) immediately. We will not be able to make changes to your order after it has shipped. Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address that you provide. If an order is returned due to an incorrect address, we will refund the original order (excluding the shipping fee) and ask that you re-submit your order.
24/7 Friendly Support
Free Shipping with Germany
Secure Online Payment
Money-back
guarantee
Refunds Policy
We accept returns up to 07 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at gemthemes@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
We will send you an email once your return has been received and inspected to advise you that we have received your returned item. We will also notify you if your refund has been approved or rejected. If you are authorized, your refund will be processed and a credit will be made to your credit card or original mode of payment within a certain amount of days.
Order Process
01.
Orders are processed in 1-3 business days, excluding weekends and holidays.
02.
Orders that are successfully placed will receive an e-mail confirmation with the order details. If you haven't received an email, please check your spam folder or contact us for confirmation.
03.
If you have any questions about your order, please contact us right away at support@ueme.online We will be unable to make changes to your order once it has been shipped.
04.
Please double-check that you have entered the correct address. We are not liable for non-delivery due to address errors that you provide. We will refund the original order if an order is returned due to an incorrect address.
Is it free shipping?
Orders will be processed within 1-3 business days (Monday to Friday, excluding holidays). We will use DHL for shipping. Under normal circumstances, within Germany, you will receive the goods within 1 to 5 days, while for EU countries outside of Germany, it will take 3 to 10 days to receive the goods.
How long does it take to receive my order?
Yes, we will provide free shipping within Germany. For other EU countries outside of Germany, we will charge a certain amount of shipping fees.
How will my order be shipped?
Your order will be shipped by DHL express.
What are your shipping costs?
Shipping is free within Germany.
For Poland and the Czech Republic, a shipping fee of 17€ needs to be paid.
For Switzerland, France, Austria, the Netherlands and Belgium, a shipping fee of 21€ needs to be paid.
My order has already been shipped but I need to update the address. What should I do?
Please contact us as soon as possible if you need to change your address. Keep in mind that a rerouting fee may be charged by the courier to change your address.
